One platform to access Magic Engineering services, support, products and account features

Magic Center is the new central platform for customers, designed to bring services, support tickets, product-related features, payments and account management into one single environment.

With a completely redesigned interface and clearer navigation, the new Magic Center makes everyday operations simpler, faster and more intuitive.

New interface. New features. One platform.

What is Magic Center?

Magic Center is the digital platform that centralizes access to the main services and customer account features.

Instead of navigating between different environments, users can access their products, available services, support requests and account-related features from a single platform.

The new structure has been designed to reduce fragmentation and provide a clearer, more efficient workflow.

Fewer steps. More control.

Manage support tickets with the new Magic Helpdesk

A simpler way to contact our support

The Magic Helpdesk evolves within Magic Center, making it easier to open, manage and track support requests.

From the new platform, you can quickly identify the service you need, open a new support ticket and monitor your active requests from the same environment.

Your activity and ticket history will also remain accessible within Magic Center, giving you a clearer overview of your interactions with support.

Access Magic Engineering services from one platform

Direct access to the services linked to your account

Magic Center centralizes all the services available for your account.

You can quickly find the service you need, access features associated with your Magic products and submit new requests without switching between different platforms.

One access point for Magic Engineering services, products and account features.

New Master Panel for Flex Master users

Slave management and File Encryption in one environment

Magic Center also introduces a completely redesigned Master Panel for Flex Master users.

The new Master Panel provides a central environment for managing Master activities and the associated Flex Slave network, bringing the main tools and features together in one place.

It also introduces the new File Encryption system, now integrated directly into Magic Center.

This means simpler management, more direct access and a more centralized workflow for Master and Slave operations.

Manage services and payments in Magic Center

Account services and payments on the same platform

Magic Center also centralizes access to account services and payment-related operations.

Users can manage more of the activities connected to their products from the same platform, reducing the need to move between separate environments.

How to access the new Magic Center

A new Single Sign-On system for your Magic account

The new Magic Center introduces Single Sign-On (SSO), allowing users to access the platform’s services through one Magic identity.

The new authentication system has been introduced to provide a more unified login experience and higher security standards across Magic Engineering services.

For security reasons, existing passwords will not be transferred to the new system.

When accessing Magic Center for the first time, every user will therefore need to create a new password that meets the updated security requirements.

This procedure is required only once.

The new Magic Center will be accessible starting September 11.

Magic Center: designed for the future of Magic Engineering services

Magic Center has been created to become the central digital environment for services and customer interactions.

The new platform provides a unified foundation that can evolve alongside the Magic Engineering ecosystem, with new features and workflows to be introduced over time.

What you see today is only the beginning.

New features.
New workflows.
One platform.

MAGIC CENTER

One platform. Different products. More possibilities.