Magicmotorsport is growing rapidly and has launched Magicmotorsport Academy, a training and technical support platform designed to meet the needs of automotive professionals and enthusiasts worldwide.
We are looking to expand our Academy team by hiring two Tech Support Interns with a strong interest in the automotive sector and with a customer-oriented mindset. In this role, they will work alongside our Academy Team Leader, supporting training sessions and providing technical assistance to clients with automotive diagnostic and programming tools.
Your role
You will provide remote support to customers for vehicle diagnostics, programming, and repair procedures, also handling informational calls to assess repair feasibility. You will assist customers via chat while identifying opportunities to promote additional products and services. You will manage and monitor repair cases and contribute to the creation and translation of technical manuals.
You will be responsible for...
- Provide remote support to customers using dedicated software tools, guiding them through vehicle diagnostics, programming, and repair procedures;
- Handle informational calls to evaluate the feasibility of repairs on specific vehicles;
- Provide chat support, identifying opportunities to promote additional products and services;
- Manage and monitor repair cases, ensuring timely updates to customers;
- Support the creation and translation of technical manuals;
You’ll be a great addition to our team if you have…
- Technical diploma, degree, or final-year students in IT, electronics, or mechanics;
- Interest in the automotive sector and electronic technologies;
- Basic knowledge (also theoretical) of ECU programming and immobilizer systems;
- Good familiarity with PC usage and software installation;
- Ability to document processes and technical analysis;
- Good command of English (minimum required: B2), excellent command of Italian;
You’ll be a good fit if you
- Strong problem-solving skills and technical troubleshooting abilities;
- Curiosity and willingness to learn new technologies;
- Good collaboration and communication skills in a team environment;
- Accuracy and attention to detail;
- Strong sense of responsibility and self-motivation
What we offer...
- Exciting challenges and opportunities for growth;
- The opportunity to work in a team driven by passion for innovation;
- Free breakfast and meals at our fantastic cafeteria;
- Team building activities each season;
- We offer a 6-months internship with the possibility of transformation, subject to achieving the expected training and growth objectives;
- A monthly allowance is provided, based not only on initial technical experience but also on soft skills, and aligned with the regulations in force for training internships;
Let’s Connect
Haven’t found the role you were looking for? We would love to know you better anyways. Send us your CV!
Fields marked with * are mandatory.
Check all required fields or Privacy Policy below to submit your application
