Magicmotorsport is growing rapidly and has launched Magicmotorsport Academy, a training and technical support platform designed to meet the needs of automotive professionals and enthusiasts worldwide.
Your role
We are looking to expand our Academy team by hiring two Tech Support Interns with a strong interest in the automotive sector and with a customer-oriented mindset. In this role, they will work alongside our Academy Team Leader, supporting training sessions and providing technical assistance to clients with automotive diagnostic and programming tools.
Main activities
- Provide remote support to customers using dedicated software tools, guiding them through vehicle diagnostics, programming, and repair procedures;
- Handle informational calls to evaluate the feasibility of repairs on specific vehicles;
- Provide chat support, identifying opportunities to promote additional products and services;
- Manage and monitor repair cases, ensuring timely updates to customers;
- Support the creation and translation of technical manuals;
Technical requirements
- Technical diploma, degree, or final-year students in IT, electronics, or mechanics;
- Interest in the automotive sector and electronic technologies;
- Basic knowledge (also theoretical) of ECU programming and immobilizer systems;
- Good familiarity with PC usage and software installation;
- Ability to read and understand technical documentation;
- Good command of English (minimum required: B2), excellent command of Italian;
Soft skills
- Curiosity and eagerness to learn and grow;
- Problem-solving mindset with a proactive approach;
- Good communication and interpersonal skills, both within a team and with customers;
- Accuracy and attention to detail;
- Ability to manage priorities with a strong sense of responsibility;
What we offer...
- Exciting challenges and growth opportunities;
- The chance to work in a passionate and ambitious team;
- Free breakfast and meals at our fantastic cafeteria;
- Ongoing training and seasonal team-building activities;
- We offer a 6-months internship, with the possibility of extension or full-time employment, based on the achievement of training and performance goal;
- A monthly allowance is provided, aligned with current internship regulations and commensurate not only with your initial technical background but also with your soft skills;
Let’s Connect
We would love to know you better. Send us your CV!
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