MAGICMOTORSPORT offers a thirty (30) day money back guarantee on all its products.
Products that have been purchased from MAGICMOTORSPORT during our periodic Sales Promotions have a seven (7) day money back guarantee.
If you are dissatisfied with your purchase for any reason, you will receive a full refund. This refund does not include shipping or customs costs which are non-refundable after shipment. No refunds are available after the time limit applicable to your purchase.
You must send a money back request within the time limit applicable to your purchase that must be calculated from the date of your receipt of the product(s). The request must include a copy of your original sales invoice and your complete contact information. You must send the product, its original packaging and all related materials via traceable means to MAGICMOTORSPORT’s Head Office. MAGICMOTORSPORT assumes no responsibility for any damage or loss incurred during returned transportation and will deduct any relative expenses from the refund amount if there is any physical damage to the devices or accessories.
Any of the free green coins, provided with your free one year Helpdesk account with the purchase of a MAGICMOTORSPORT tool, used for Services from our Helpdesk will assume a monetary value and be deducted from your refund.
The cost of the product(s) will be refunded only after our Customer Service department verifies the quantity and quality of the items being returned. The items must be in perfect condition and must not have suffered damage of any kind or have warranty seals that are broken or have been tampered with. If your return is approved, we will initiate a refund to your original method of payment.
Please allow up to fourteen (14) working days for refunds. PayPal refunds are processed within 72 hours. Credit card refunds have a 7% surcharge deducted from them, and debit cards have a 1.00€ surcharge deducted from them.
You can cancel an order at any point prior to its shipment. Contact us by email or phone and a full refund will be issued in this case.
Software or electronically downloaded items are non-refundable after they have been delivered.
Accounts that have been cancelled/terminated by MAGICMOTORSPORT for violating our Acceptable Use Policy do not qualify for the thirty (30) day money back guarantee. For example, if your account is cancelled due to unlicensed sharing of software, installation codes, firmware licenses or your login data to our Helpdesk, you will not be given a refund.